Nigeria airline apologises for ‘misunderstanding’ on landing

United Nigeria Airlines issued an apology this week following an in-flight announcement that incorrectly informed passengers a Lagos to Abuja flight had arrived at its destination, when the plane had actually landed over 280 miles away in Asaba.

The Airlines said the Sunday flight from the main city, Lagos, to the federal capital, Abuja, had temporarily been diverted to Asaba in Delta State due to bad weather.

It said the wrong announcement was made to passengers when the plane landed in Asaba, creating confusion.

“Upon arrival, the cabin crew confidently announced that we’ve arrived in Abuja only for us to realise we landed in Asaba,” a traveller had said on X, adding that “apparently, our pilot was given wrong flight plan from Lagos”.

But the airline said the aircraft pilot was aware of the temporary diversion and was properly briefed.

It said it is instituting improved crew training and communication protocols to prevent future mix-ups and reassure passenger trust in its domestic routes.

“We sincerely apologise for the misunderstanding on our [flight]. We are currently taking steps to prevent similar occurrences in the future,” it said in a statement. 

It said the flight had eventually landed safely in Abuja.